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IT Support Contracts

What is an IT Support Contract? An IT support contract is an agreement where a company provides technical assistance and maintenance services for a client’s IT devices, covering both hardware and software components. Typically, such contracts include a wide range of services, from tech help desk support to routine maintenance of computers, servers, telephone systems, ...

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NIS2 – Network and Information Systems Security:

Introduction to NIS2 The security of networks and information systems has become a critical concern for IT companies. With the rapid growth of digitalization and connectivity, cybersecurity risks have surged exponentially. To address these challenges, the European Union introduced the NIS2 Directive (Network and Information Systems Directive 2), aimed at enhancing the security of networks ...

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Creating an IT Emergency Plan: A Detailed Guide

Plan for the Unpredictable Introduction An IT emergency plan is a critical document outlining the steps to take during emergencies, such as stakeholder communication, crisis management, and service recovery. The main goal is to ensure business continuity and minimize negative impacts during disruptions or disasters. 1. Identify Critical Resources Critical resources are essential components for ...

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